Terms of service
OVERVIEW
Welcome to denShop.de! The terms “we,” “us,” and “our” refer to denShop.de. denShop.de operates this shop and this website, including all related information, content, functions, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). denShop.de is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with the policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.
Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights and address topics such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you signify your agreement to these Terms and Conditions and to our Privacy Policy . If you do not agree to these Terms and Conditions or the Privacy Policy, you may not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms and Conditions, you represent that you are of the age of majority in the state or region of your residence, and you have given us your consent to allow your minor dependents to use the Services on devices you own, purchased, or manage.
To use the Services, including accessing or browsing our online shops or purchasing products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our shops is accurate, current, and complete, and that you are fully authorized to provide such information.
You are solely responsible for safeguarding your account login credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services in our online shops as accurately as possible. However, please note that colors or the appearance of products may differ from those shown on your screen due to the device you use to access the shop and its settings and configurations.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match the depictions in our online shops.
All product descriptions may be changed at any time, without notice, at our sole discretion. We reserve the right to discontinue products at any time and to limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. denShop.de reserves the right, at its sole discretion, to accept or reject your order for any reason. Your order will only be deemed accepted once it has been confirmed by denShop.de. Acceptance of your order is conditional upon the receipt and processing of your payment. Please carefully review your order before submission, as denShop.de may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of order.
Returns or exchanges of your purchases are permitted solely in accordance with our Right of Withdrawal .
https://denshop.de/en/policies/refund-policy
You represent and warrant that your purchases are for personal or household use only, and not for resale or export for commercial purposes.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and special offers may change without prior notice. The price charged for a product or service is the price in effect at the time of the order and will be stated in the order confirmation email. Unless otherwise expressly stated, listed prices do not include taxes, shipping, handling, customs, or import duties.
Prices listed in our online shops may differ from prices in physical stores or in online shops or other outlets operated by third parties. From time to time, we may offer promotions for the Services that affect pricing and are subject to terms and conditions different from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our shops. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is truthful, accurate, and complete; (ii) you are authorized to use such credit card for purchases; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the stated prices, including shipping and handling charges and all applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping providers, customs clearance, or events beyond our control. Once we hand over the products to the shipping provider, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, service marks, text, depictions, images, graphics, product reviews, video and audio files, and their design, selection, and arrangement, are the property of denShop.de, its affiliates, or licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms and Conditions permit you to use the Services solely for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services. Except as expressly provided herein, nothing in these Terms and Conditions shall be construed as granting any license or other rights to patents, trademarks, copyrights, or other intellectual property of denShop.de, Shopify, or third parties. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by denShop.de.
The names, logos, product and service names, designs, and slogans of denShop.de are trademarks of denShop.de or its affiliates or licensors. You may not use such trademarks without the prior written permission of denShop.de. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may have access to customer tools provided by third parties as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without endorsement. We disclaim any liability arising from or related to your use of optional third-party tools.
Your use of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and agree to the terms on which such tools are provided by the relevant third-party providers.
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features shall also be subject to these Terms and Conditions.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you access at your own discretion. If you choose to leave the Services to access such materials or third-party websites, you do so at your own risk.
We are not liable for damages or losses arising from your access to third-party websites or your purchase or use of products, services, resources, or content from such websites. You should carefully review the third party’s policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third party.
SECTION 9 – RELATIONSHIP TO SHOPIFY
denShop.de is hosted by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our shop are completed directly with denShop.de. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and denShop.de, including injuries, damages, or losses arising from purchased products and services. You expressly release Shopify and its affiliates from all liability for any claims, damages, and obligations arising out of or in connection with your purchases and transactions with denShop.de.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be found here https://denshop.de/en/policies/privacy-policy . Certain personal data may also be subject to Shopify’s Privacy Policy, which can be accessed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be shared with Shopify as well as with third-party providers, which may be located in countries other than your country of residence, in order to provide the Services. Please see our Privacy Policy Link: https://denshop.de/en/policies/privacy-policy
for more details on how we, Shopify, and our partners use your personal data.
SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to meet our obligations and exercise our rights under these Terms and Conditions.
You further represent and warrant that: (i) you own all rights to your Feedback or are fully authorized to grant us the rights herein; (ii) you have disclosed any compensation or incentives received in connection with providing your Feedback; and (iii) your Feedback complies with these Terms and Conditions. We are not obligated to (1) keep your Feedback confidential, (2) pay compensation for your Feedback, or (3) respond to your Feedback.
We reserve the right, but are not obligated, to monitor, edit, or remove Feedback that we, in our sole discretion, deem unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms and Conditions.
You represent that your Feedback does not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further represent that your Feedback does not contain defamatory or otherwise unlawful, abusive, or obscene material, and is free of viruses or other malware that could affect the operation of the Services or any related website in any way. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of the Feedback. You alone are responsible for your Feedback and its accuracy. We take no responsibility or liability for Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services:
(a) for unlawful or malicious purposes;
(b) to violate international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(c) to infringe upon or violate our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any employee or other person;
(e) to submit false or misleading information;
(f) to send, knowingly receive, upload, download, use, or reuse material inconsistent with these Terms and Conditions;
(g) to transmit or facilitate the sending of advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or other solicitations;
(h) to impersonate or attempt to impersonate another person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services or that, in our judgment, may harm denShop.de, Shopify, or users of the Services, or expose them to liability.
You further agree not to:
(a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;
(c) collect or track personal information of others;
(d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or
(e) interfere with or circumvent the security features of the Services, any related website, other websites, or the Internet.
We reserve the right to suspend, disable, or terminate your account at any time, without prior notice, if we determine that you have violated any part of these Terms and Conditions.
SECTION 14 – TERMINATION
We may terminate this Agreement or your access to the Services (or any portion thereof) at our sole discretion at any time, without prior notice. You will remain responsible for all amounts due up to the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The information presented in or through the Services is provided solely for general informational purposes. We make no guarantee as to the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim any liability or responsibility arising from your or any other visitor’s reliance on these materials, or by any person who may be informed of their contents.
Unless expressly stated otherwise by denShop.de, the Services and all products offered through the Services are provided to you “as is” and “as available” for your use, without any express or implied representations, warranties, or conditions of any kind, including but not limited to any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant or guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Certain jurisdictions do not permit or limit the disclaimer of implied or other warranties, and as such, the foregoing disclaimer may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, denShop.de, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, as well as Shopify and its affiliates, shall in no event be held liable for any injury, loss, claim, or for any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or of any products obtained through the Services. This limitation also applies to any other claims in any way related to your use of the Services or any product, including but not limited to errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or products) posted, transmitted, or otherwise made available through the Services, even if the possibility of such damages has been advised.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless denShop.de, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to third parties, arising out of: (1) your breach of these Terms and Conditions or of any documents referenced herein; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you of any indemnifiable claims, provided that failure to provide prompt notice shall not relieve you of your obligations, except to the extent you are materially prejudiced thereby. We may control the defense and settlement of such a claim at your expense, including the choice of counsel, but we will not settle any claim without your consent (which may not be unreasonably withheld) if such settlement imposes non-monetary obligations on you. You agree to cooperate in the defense of indemnifiable claims, including by providing relevant documentation.
SECTION 18 – SEVERABILITY
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
The failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, together with any policies or operating rules posted by us on this website or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the party drafting them.
SECTION 20 – ASSIGNMENT
You may not assign, transfer, or delegate these Terms and Conditions or any of your rights or obligations hereunder without our prior written consent, and any such attempt shall be null and void. We may assign, transfer, or delegate these Terms and our rights and obligations hereunder without notice or consent.
SECTION 21 – GOVERNING LAW
These Terms and Conditions, as well as any separate agreements by which we provide you with Services, shall be governed by and construed in accordance with the federal and state or territorial laws and courts of the country in which denShop.de has its principal place of business. You and denShop.de hereby consent to the jurisdiction and personal authority of such courts.
SECTION 22 – HEADINGS
The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms and Conditions.
SECTION 23 – AMENDMENTS TO THE TERMS AND CONDITIONS
You may review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to review our website regularly for changes. We will inform you of any material changes to these Terms in accordance with applicable law. Such changes will take effect as of the date stated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms and Conditions constitutes your acceptance of such changes.
SECTION 24 – CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact us at:
Phone Number: +49 1775679786
Email: info@denshop.de
Physical Address: den Shop, Zittauer Straße 130, 02827 Görlitz, Germany